Refund Policy

Effective August 2, 2026

14-day refund

If Grand Opening NYC Pro is not useful to you, email support@grandopening.nyc within 14 days of your first payment and we will refund it in full. No form, no reason required. This applies to your first payment on a new subscription, monthly or annual.

Cancelling

You can cancel at any time from your account page. Cancellation stops the next renewal; your Pro access continues until the end of the period you already paid for. We do not prorate a partial month or a partial year after the 14-day window above.

Renewals

Subscriptions renew automatically at the interval you chose until you cancel. If a renewal charge surprises you, email us — if you had not used the service in that period, we will refund the renewal.

If the service breaks

If the data stops updating for an extended period, or the service is unavailable for a meaningful stretch of your billing period, tell us and we will credit or refund that period. We would rather do that than argue about it.

How refunds are issued

Refunds go back to the original payment method through Stripe, usually within five to ten business days depending on your bank. Sales tax collected on a refunded payment is refunded with it.

Contact

Adames Labs LLC, 418 Broadway STE N, Albany, NY 12207 · support@grandopening.nyc

See also our Terms of Service and Privacy Policy.